Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how Elliott Concierge Physical Therapy (“ECPT,” “we,” “our,” “us”) collects, uses, and shares information through our website, elliottconciergept.com, and through the ways people reach us from the website or our ads: online forms, phone calls, text messages, email, and advertising lead forms. It applies to our practice in South Bend & Michiana, Southwest Michigan, and Naples & Southwest Florida.

Health information from your care. Health information we create or receive while providing your physical therapy care is protected as described in our Notice of Privacy Practices. If this policy and the Notice of Privacy Practices differ about your health information, the Notice of Privacy Practices controls.

1. Information You Give Us

Request Care and other website forms: your name, email address, phone number, the type of care you're looking for, where care would take place, whether private pay works for you, and anything you choose to tell us about what you're dealing with.
Provider referrals: physicians and other providers who refer patients use a secure referral form hosted by IntakeQ. It collects the patient and referral details the provider enters.
Job applications: if you apply through our Careers page, the information in your application.
Calls, texts, and email: your phone number or email address, the messages you send, and what you tell us.
Advertising lead forms: if you fill out a lead form in one of our ads on Facebook or Instagram (Meta) or another advertising platform, that platform sends us the information you enter, such as your name, phone number, email address, zip code, and your answers to the form's questions.

Please share only what we need to understand your request. Save detailed medical history, test results, and records for your visit or for a method we arrange with you.

2. Information Collected Automatically

When you visit our website, our website platform and the tools below automatically collect information such as your IP address, device and browser type, the pages you visit, the website or ad that brought you here, and when you visit. Because our pages are organized by service, a page address can show which service or condition page you viewed. These tools also record when you tap a phone, text, or referral-form link and when a request form is completed.

We use cookies and similar technologies for this, including:

Squarespace, our website host, which runs the site and its forms and uses cookies for security, site performance, and its own visitor statistics. Our forms use Google reCAPTCHA to block spam.
Google Tag Manager, which loads the Google tools listed here.
Google Analytics, which helps us understand how visitors use the site.
Google Ads, which measures whether our ads lead to calls, texts, or form requests. We do not currently use visits to our website to show our ads to past visitors (often called remarketing).
YouTube, which hosts the videos in our exercise library and may set its own cookies when a video loads or plays.

Our website does not respond to browser “Do Not Track” signals at this time.

3. How We Use Information

To respond to your request, call or text you back, schedule visits, and provide your care.
To confirm that our services are a good fit, including your location and whether private pay works for you.
To coordinate with physicians and other providers involved in your care, as described in our Notice of Privacy Practices.
To send messages about your request, appointments, and care.
To understand and improve our website and measure how our advertising performs.
To keep our website secure and prevent spam and fraud.
To review job applications.
To comply with the law and protect the rights and safety of our patients, our practice, and others.

4. Text Messages

When you give us your mobile number through a website form or an ad lead form, or text us yourself, we may text you about your request and your care, such as a first message after you reach out and scheduling messages. Texts are sent from our practice numbers through our phone and messaging provider.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts from us, or contact us for help.
We do not sell, rent, or share your mobile number or your text messaging consent with third parties or affiliates for their marketing purposes.
Text messaging is not fully secure. Please avoid sending detailed medical information by text.

5. How We Share Information

Service providers that help us run the practice, such as website hosting and forms (Squarespace), email, documents, and spreadsheets (Google Workspace), phone calls and texting (Quo), and secure provider referral forms (IntakeQ). They handle information on our behalf to provide their services.
Analytics and advertising platforms. Google receives information from our website through Google Analytics and Google Ads, as described above, and Meta provides us with information from our ad lead forms. Their use of information is governed by their own privacy policies.
Your care team, such as your referring physician, as described in our Notice of Privacy Practices.
Family members or others you identify, with your permission.
Legal and safety reasons, when required by law, to respond to lawful requests, or to protect rights and safety.
Business changes, if our practice is sold, merged, or reorganized, subject to this policy.

We do not sell your personal information.

6. Your Choices

Cookies: you can block or delete cookies in your browser settings. Some site features may not work without them.
Google Analytics: you can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout.
Google ads: you can manage ad personalization at myadcenter.google.com.
Texts: reply STOP to any message.
Email: ask us to stop, and we will.
Your information: to ask what information you've given us through our website, forms, or ads, or to ask us to correct or delete it, contact us using the information below. Health records are handled under our Notice of Privacy Practices and the record-keeping laws that apply to them.

7. How Long We Keep Information

We keep inquiry and lead information as long as we need it to respond to you, provide and document your care, and meet legal, tax, and record-keeping requirements. When it is no longer needed, we delete it or make it no longer identify you. Medical records are kept as required by law.

8. Security

We use reasonable safeguards to protect the information we collect. No method of sending information over the internet is completely secure, so website forms, email, and text messages are not the place for detailed medical information.

9. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. A parent or guardian should contact us about care for a minor. If you believe a child has sent us personal information through our website, contact us and we will delete it.

10. Other Websites

Our website links to and embeds content from other websites and services, such as IntakeQ, YouTube, and Google. Their own privacy policies apply to information they collect.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions about this Privacy Policy or to make a request about your information, contact:

Elliott Concierge Physical Therapy
Email: matthew@elliottconciergept.com
South Bend, Michiana & Southwest Michigan: (574) 686-7313
Naples & Southwest Florida: (239) 399-5023